Privacy Policy
Last Updated:
29 July 2025
1. Introduction
Off Access ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at https://offaccess.com or purchase our products.
By using our website, you agree to this Privacy Policy. If you do not agree, please do not use our website.
2. Information We Collect
2.1 Information You Provide to Us
When you use our website, you may provide us with:
Account Information: Name, email address, phone number, username, and password
Order Information: Billing address, shipping address, and order history
Payment Information: Credit card details (processed securely through payment providers
Communication: Messages through contact forms, emails, and customer service inquiries
2.2 Information We Collect Automatically
When you visit our website, we automatically collect:
Technical Information: IP address, browser type, device information, and operating system
Usage Information: Pages visited, time spent on pages, referring websites, and date/time of visits
Cookies: Small files stored on your device to improve your experience (see Cookie section below)
3. How We Use Your Information
We use your information to:
Process Orders: Handle purchases, payments, shipping, and order confirmations
Provide Customer Service: Respond to inquiries and resolve issues
Improve Our Website: Analyze usage to enhance user experience and functionality
Send Communications: Order updates, customer service responses, and promotional emails (if you opt-in)
Prevent Fraud: Protect against unauthorized transactions and security threats
Legal Compliance: Meet legal obligations under UAE law
4. How We Share Your Information
We may share your information with:
4.1 Service Providers
Payment Processors: To handle credit card transactions securely
Shipping Companies: To deliver your orders
Email Services: To send you communications
Web Hosting: To maintain our website
4.3 Business Transfers
If we sell our business, your information may be transferred to the new owner.
We do NOT:
Sell your personal information to third parties
Share your information for marketing purposes without your consent
4. How We Share Your Information
We may share your information with:
4.1 Service Providers
Payment Processors: To handle credit card transactions securely
Shipping Companies: To deliver your orders
Email Services: To send you communications
Web Hosting: To maintain our website
5. Cookies
5.1 What Are Cookies
Cookies are small files stored on your device that help our website function properly and remember your preferences.
5.2 Types of Cookies We Use
Essential Cookies: Required for website functionality (shopping cart, login)
Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
Marketing Cookies: Used for advertising and remarketing (Google AdWords)
5.3 Managing Cookies
You can control cookies through your browser settings:
Accept or block all cookies
Delete existing cookies
Set notifications for new cookies
5.4 Google Services
We use Google Analytics to understand website usage and Google AdWords for advertising. You can opt out of Google's advertising by visiting Google Ad Settings or using browser opt-out tools.
6. Data Security
We protect your information using:
Secure servers and SSL encryption
Regular security updates
Limited access to personal information
Secure payment processing
However, no internet transmission is 100% secure. We cannot guarantee absolute security but use commercially reasonable measures to protect your data.
7. Your Rights
You have the right to:
Access: Request information about your personal data
Update: Correct inaccurate information
Delete: Request deletion of your account and data
Unsubscribe: Opt out of marketing emails at any time
To exercise these rights, contact us at []
8. Data Retention
We keep your information for as long as needed to:
Provide our services
Complete transactions
Comply with UAE legal requirements
Resolve disputes
Generally:
Account information: Until you delete your account
Order information: 5 years for business records
Marketing communications: Until you unsubscribe
9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.
10. Children's Privacy
Our website is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Users
Our business is based in the United Arab Emirates. If you are visiting from another country, your information will be transferred to and processed in the UAE.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will:
Post the updated policy on our website
Update the "Last updated" date
Notify you of significant changes via email
Your continued use of our website means you accept any changes.
13. Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
Off Access
Email: info@offaccess.com
Website: https://offaccess.com
We are committed to protecting your privacy and handling your information responsibly.